Politique de remboursement
30-Day Return Policy
We accept authorized returns within 30 calendar days from the date the product was received by the buyer or original recipient unless otherwise specified at the time of purchase.
All authorized returns must be unused and in their original condition, including all items and components that were included in the original package. Items being returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error. Trick Bits will not be held responsible for installation or labor expenses, towing expenses, additional repair expenses, or rental car expenses caused by the use of wrong or defective parts during installation.
Manufacturing marks or scratches on the underside (non visible once installed) of panels are not covered under warranty. Only surface finish
To start a return, you can contact shaun@trickbits.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. All items for return must be packaged securely. Please check if there are any special packaging instructions to ensure that no shipping damage occurs. We will not be responsible for damaged returns resulting from inadequate packaging.
Damages and Defects
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. Manufacturing marks or scratches on the underside (meaning non visible side once installed) of panels are not covered under warranty. Only surface finish defects, cracks or breakages are covered. Manufacturing marks or scratches on the underside (meaning non visible side once installed) of panels are not covered under warranty. If you receive missing, damaged, or incorrect parts, please contact shaun@trickbits.com.au so we can assist you in processing a return, replacement or refund. We are not responsible for missing, damaged, or incorrect parts after 30 calendar days for all products, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company
Lifetime Warranty on Certain Products
Lifetime warranty covers all products marked lifetime warranty. Parts that fail due to manufacturing fault. Does not cover warn out or damage from normal wear and tear.
NOT ALL PRODUCTS/PARTS ARE ELIGIBLE FOR RETURNS.
The following parts or products are NOT RETURNABLE for whatever reason:
- Service Manuals (unless they are sealed and in their original condition);
- Special-order products
- Custom-made products
- Painted parts
- Parts that have been modified
Freight Charge
We are not responsible for any return freight charges unless the return is due to a manufacturer’s defect or a direct result of an error on our part.
Refunds
If your refund is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Return address:
Trick Bits
50 Petersons Rd
Ellinbank 3821
Victoria, Australia